www.isara.ro website is the exclusive property of SC Deneris Trade SRL.

To avoid any misunderstandings, please read the Terms and Conditions of the website Isara.ro. Purchasing products and visiting the site imply your acceptance of these Terms and Conditions.

 

Note

All the ISARA products are original. They have been tested in order to meet the quality standards and they have no flaws.

There may be situations where, depending on your monitor's color settings, there are differences between the colors displayed on your monitor and colors in reality.

Every product ordered directly from ISARA comes with an instructions and recommendations brochure. SC Deneris Trade SRL is not responsible for any accidents due to misuse.

 

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following Terms and Conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

Our terms of sale can be found HERE.

*We are not responsible for additional costs required by your national and/ or federal legislation. These costs are entirely buyers responsibility. These costs will not be part of a potential refund in any matter.

* ISARA vouchers cannot be used for multiple combined orders. Having used multiple vouchers / order may result in the anulement of your order. 

 

Conditions of return

ISARA strives for the satisfaction of each client with their purchase.

Returns/ refunds in case of non-faulty product:

If you are not 100% satisfied, you can return the products in the same condition they were received, making sure they present no deterioration, without signs of use, within 14 days of receipt, under the Ordinance OUG34/2014, without penalty, and without giving any reason. You can send the product back without the original package, but you will have to make sure the package will assure its integrity.

You can use any mean of transport for the return. Sending it back will be at your expense, as a customer. The shipping address will be the one mentioned on the site.

We will return the cost of the product in no more than 14 days from receiving confirmation according to Ordinance OUG34/2014. We will not refund the shipping costs.

*We are not responsible for additional costs required by your national and/ or federal legislation. These costs are entirely buyers responsibility. These costs will not be part of a potential refund in any matter.

Requesting product replacement/exchange:

As a customer, you might request the replacement with another item within 48 hours of the product arriving at its destination. When the returned product arrives back to us, the new product you chose will be shipped. The bill differences due to different costs will be paid. Also, all the extra shipping costs will be paid by the customer.

If SC Deneris Trade SRL cannot replace the product with a new item, we will refund your purchase price within 14 days from the date of return. The amount returned and the conditions of return do not include shipping costs.

Returns/ refunds in case of faulty product:

In the event that the purchased product shows manufacturing defects, it will be replaced with a functional in-stock product, provided written notice to SC Deneris Trade SRL within 48 hours of receiving the defective product. If SC Deneris Trade SRL can not replace the product with an exact equivalent value of the purchased product a refund will be issued.

We reserve the right to refuse returns if:

-          The products were not bought from www.isara.ro. In that case, please contact the retailer that sold you the product and return it to the shipping address they provide you.

-          The return period of time has been exceeded

-          The product(s) show traces of use or damage, is not well packed, and cannot be restocked.

- The product was bought secondhand

The address for returns, regarding any situation, will be:

SC.Deneris Trade SRL

1A Abatorului St., 407280 Floresti, Cluj County, Romania

Contact number: +40264702598

For further information, please contact us: contact@isara.ro

 

Warranty

All the Isara products have two years warranty against manufacturing defects. They are all held to high safety and quality standards, but in the rare instance in which there is a manufacturing issue or defect, we will work with you to provide you a refund, repair, or exchange. Our products are handmade and may have slight variations that do not affect their use or safety. Normal wear, fabric fading, minor size differences and common/normal wrap nubs or flaws are not considered manufacturing defects and are not covered under the warranty. They are made of materials containing natural fabrics, like natural and organic cotton, and are free of chemical processing. That’s why variations in color might appear due to intensive wash or wear.

Defected buckles and any other fixing system can be replaced if any deterioration is noticed, except as the consequence of a user accident.

We are not responsible for warranty coverage if the product has been altered/self-modified in any way. We are also not responsible for warranty coverage for any item that has been purchased secondhand.

Warranty doesn’t cover any potential safety or quality defaults of the fabric you’re providing us in the case of a wrap conversion order.

 

Copyright

Any data and information contained on the website www.isara.ro is the property of SC Deneris Trade SRL and is subject to copyright law. Information or logo may be used only with the written consent of the Deneris Trade Company. Any dispute arising between SC Deneris Trade SRL and clients can be resolved amicably in principle. If not settled amicably, the jurisdiction of the court of law  where SC Deneris Trade SRL is headquartered, respectively Cluj-Napoca, will be contacted.

 

Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found HERE. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

Contest

Please read more about the terms and conditions of participation in the contests organized by ISARA HERE

Litigation

Any litigation between SC Deneris Trade SRL and the clients can be resolved in an amicable way. If the conflict is not managed amicably, it will be settled in the court jurisdiction where SC Deneris Trade SRL is headquartered, respectively Cluj-Napoca.

Please find here more about litigation

ISARA affiliation

Do you own a site or a blog? You can become our partner by promoting ISARA products on your website / blog and earn 5% from our sellings, every time a visitor of your blog clicks on our site’s display from your site and purchases an ISARA product. This way, you and your readers will both benefit; the visitors by buying a product you trust in, and you by getting a commission, every month!

We invite you to be our partner!