Shipping costs

We are so happy that you have chosen ISARA!

ISARA offers free shipping for the purchase of a minimum 3 carriers. Buy Three, Shipping free!*

If your order contains less than 3 carriers, the shipping costs are on your expenses. Please note that the costs for deliveries depend on the country of destination and on the weight of the parcel.

We know that you can’t wait to join the ISARA babywearing community, so, if you manage to place the order until 13 PM, the purchase will be shipped the same day! (except Saturday and Sunday) **

Don’t worry, the moment your purchase will be shipped, you will be informed and you will be provided a tracking number for your package.

Shipping to European or Non-European countries will be made through Romanian Post Office or GLS fast courier. Shipments can also be made through DPD, DHL or other fast delivery companies, but this implies larger costs. Please note that the shipments to countries outside the European Union may vary based on taxes required or import fees.

You can simulate your shipping costs by adding the product to your shopping cart.

You can always check the status of your shipping on the website of the delivery company the moment you receive your tracking number.

In case you are not found at home when the package is delivered, a new attempt will be made. According to the law, the order placed by you values a buy-sell agreement. You have the obligation to receive the package.

All our products are carefully packed, making sure they arrive at the destination in perfect condition.

Please take not that title to and risk of loss of purchased products will pass to you upon delivery to the shipping company. We are in no way responsible for the loss of a package once it has been handed to the shipment company, nor for a long delay of the delivery time.

 If the time for delivery is exceeded, you shall not be entitled to cancel your order, unless the time for delivery is exceeded with more than 10 working days.

In the event of force majeure, as a circumstance beyond our control, you are entitled to cancel your order.

 

Payment

The prices are the ones mentioned on our website. If you have received a discount voucher, the discount will only apply to one of the products, not including the shipping fees.

You can pay by card; MasterCard, Maestro, Visa, Visa Electron are accepted. You will be redirected to a secured page where all your card details will be required. The printed invoice will be sent to you with the package containing your order.

 

Note

* You can only use one discount voucher at a time. Retailers and those who benefit from special offers / discounts do not comply with the free shipping special rule.

** We reserve our right to ship our products within 24/48h in certain situations where this procedure is demanded.

All our products are carefully packed, making sure they arrive at the destination in perfect condition. If the package is deteriorated or altered in any way, please contact us as soon as possible, by writing us at contact@isara.ro. We will do our best to solve a potential problem.

Our warranties conditions, as well as returns and refunds settings can be found at Terms and Conditions.

If Deneris Trade is having difficulties processing your order, we reserve the right to delay the shipping or to get an annulment. In any of this cases, you will be noticed as soon as possible.

Thank you for shopping with us!